I cannot sign in

Find the message you see below.

"Need admin approval" (Microsoft)

Your organisation does not let staff connect outside apps on their own. You do not need your IT team for this: go back, click Create one on the sign-in page, and make an account with the same work address and a password.

Continue with Google does nothing useful

Google sign-in only works for Google accounts (Gmail or Google Workspace). If your work address is not one, use Continue with Microsoft or a password.

"Invalid email or password"

• Check that you are using the address you signed up with.
• Click Forgot password? to set a new password by e-mail.
• If you first joined with Continue with Microsoft or Continue with Google, you never set a password. Use the same button again.

An account with this address already exists

You already signed up, perhaps for another project. Sign in instead of creating an account. If you do not remember the password, use Forgot password?.

The code or the reset link does not arrive

See E-mails from Numensa do not arrive.

The page stays blank or keeps loading

• Reload the page.
• Try a private window. If that works, an extension or old stored data is in the way: clear the site data for app.numensa.eu.
• Use a current version of Chrome, Edge, Firefox or Safari.

None of these

Write to support@numensa.eu. Say which address you use, which of the three ways you tried, and what the page says. A screenshot helps.