E-mails from Numensa do not arrive

This covers invitations, reminders and the code you get when creating an account.

First: you may not need the e-mail

An invitation is only a notice. If a coordinator added you, open app.numensa.eu and sign in with the address they used. The project is there, with or without the e-mail. See Join a project.

Check these, in order

1. Junk or spam folder, and in Outlook also the Other tab.
2. Search your mailbox for numensa. The sender is hello@numensa.eu.
3. The address. Ask your coordinator which address they entered. A typo, or an old address, is the most common cause.
4. Quarantine. Many organisations hold mail from senders they have not seen before. If you get a "messages held" summary from your mail system, look there and release the message.

Make sure the next ones arrive

• Mark the message as Not junk, or add hello@numensa.eu to your safe senders or contacts.
• If your organisation filters strictly, ask your IT team to allow hello@numensa.eu.
• Reply once to a Numensa e-mail. Mail systems trust senders you have written to.

The sign-up code does not arrive

Wait two minutes, check Junk, then click Resend on the code page. If your work account is with Microsoft or Google, you can skip the code entirely by using Continue with Microsoft or Continue with Google.

For coordinators

On the Partners page, under People, each person shows whether their invitation was sent. Invitation sent means the e-mail left Numensa and the person's mail system accepted it. It cannot tell you whether a filter then set it aside. You can send it again from the same page.

Still nothing? Write to support@numensa.eu with the address and the day it was sent.